Search Our FAQs
( an FAQ = a Frequently Asked Question )
There are in total 85 FAQ that match your search criteria.
A: Log in to your account. Logging in should send you to your account page and there you'll find a button that says "Update Profile". If that doesn't happen, you may need to verify your email address first if you haven't done so already. If that doesn't work for you, click on your account name in the top menu and that should send you to your account page where you can click or tap "Update Profile".
A: Go to the home page and click on "Sign up" or tap the hamburger menu so you can see the link. Then follow the instructions. We have a few questions before you can sign up as a Student. Teachers will be able to sign up very soon.
A: Most likely you have not yet verified your email address. Go find the first email we have sent you, something like this "****@5starteachers.net". There you should see a link that you need to click which will log you in automatically and verify your email address. From then, you can do anything you need to do: book Courses, book Sessions, save Teachers, sign up for Events, create Requests and much more.
A: Events are currently free webinars, meetings or gatherings organised by the 5StarTeacher team to teach you something. It's usually for training or teaching. For example, it can be for teaching English for a specific subject to a specific audience but sometimes it can also be just to engage with students or teachers or members of the 5StarTeacher team. Join them whenever you can if you have the correct requirements to join. Note: they usually have maximum signup quotas. First come, first served.
A: A Request is a request for a Course creation. Everyone can see all Requests but only verified users can create their own Requests. For example you could create a Request for learning "how to brew beer" because there may not be a Course for that on our platform at this moment. As a verified user you can tap on the "Me too" button so that our Teachers can see how many Students are looking for that specific Course. Only verified users can "Report" a Request if they feel that it contains inappropriate content or profanity (obscene language). Like so, we can keep the platform clean and tidy, together as a community. IMPORTANT: When a Teacher has a Course that fits a Request, they can add it to your Request and then you'll be notified of that so that you can find the RIGHT Course MUCH FASTER.
A: That depends on the Course. If you book a Single-session Course, you'll receive only 1 Session. Single-session Courses are great to try out a Teacher or Coach to discover if they are the right fit for you. If you book Multi-session Courses, the number of Sessions is shown on each Course. Currently we have: 4 Sessions, 12 Sessions, 24 Session.
A: No Teachers, Students or Contractors are allowed to use our platform to recruit, contact or find Users for themselves or for other people with the intention to do business with them or to communicate with them outside our platform. If a 5StarTeacher asks you to teach you or communicate with you outside 5StarTeachers, tell them that this is not allowed and that you are obliged to report this to us if they insist on proceeding with taking that course action.
A: In some cases you can. Some 5StarTeacher may want to offer a Single-session Course to be booked again and again. It is completely up to the 5StarTeacher. For example: imagine that you are a coder and you are stuck in your project. What do you do? Well, you could spend a lot of time watching YouTube videos, buy video Courses and MasterClasses, etc. but your problem is very specific and you need to be able to consult the expert. That's when you can look for a 5StarTeacher who is an expert in that coding language so that you can pick their brain and get unstuck in just a single Session. No need to create a job post, review and screen candidates and wait. Just book. No more wasting time.
A: No Teachers, Students or Contractors are allowed to use our platform to recruit, contact or find Users for themselves or for other people with the intention to do business with them or to communicate with them outside our platform. If a Student asks you to teach them or communicate with them outside 5StarTeachers, tell them that this is not allowed and that you are obliged to report this to us if they insist on proceeding with taking that course action. We believe that taking the Student outside of the platform is a serious disadvantage to you. The answer is still NOT ALLOWED.
A: 1) you can be reported if you were teaching that Student already on 5StarTeachers 2) you have to market and sell your Courses by yourself. On 5StarTeachers the Student makes the purchase decision by themselves so that you don't have to spend 'unpaid' time selling and pitching your Courses to potential customers 3) you may not have a guarantee of your payment 4) you don't have that one-stop place where you can set your calendar, create, save and prepare all your Courses and Course materials and let the platform do the rest. 5) you won't have a place where millions of potential customers go to find the right teacher for them 6) we'll make sure you'll miss the convenience!
A: We provide a one-stop place for 1-to-1 learning. We thoroughly screen our 5StarTeachers. We aim to provide a lightning fast search engine that helps you find the RIGHT 5StarTeacher for you. All your Courses, Session notes, assignments and documents can all be saved in one place, safe and secure, up in the cloud. We offer screen sharing 1-to-1 because that is the most effective way to learn any subject when using computers. You can learn via Subject-only Courses or Subject-based English Courses.
A: No. We believe that our Teachers are passionate and have great ability and therefore they should be paid for the time they spend when they provide you with quality and value to YOUR life. If you disagree, we'd suggest you go try and rent a house and ask the landlord to wave your rent for the first month because you want to try it out. See what they say.
A: No. The 5StarTeacher has the right to create Courses to only teach Students who have a particular level so they can be the best 5StarTeacher for those Students.
A: Look in your spam folder first, often you'll find it there. If not, try to sign up again with the same email address, perhaps you made a mistake in the email address. If that didn't work, sign up with a different email address.
A: Visit your profile page and you should be directed to a form. Fill in the form as good as you can. After that you should be able to book Courses. Why? We aim at showing you only Courses that are relevant to you. That's why we need a little more information from you once you've signed up. At this moment you will still see all Courses and for some of them when you do book them, you will get a warning message that explains why you can't book that Course. For example: If you were a male adult student and you tried to book a Course that only female primary 1 students can book, you'll get such a message. We agree that these Courses should not be visible to you in the first place but we are working on that. So bear with us as we are improving our platform to make it very VERY user-friendly. We really don't want to waste your time. And if you can't find the Course you are looking for, you can always create a Course Request.
A: This may have several reasons. Either the Teacher has left 5StarTeachers, is taking a holiday, is not offering those Courses any more or has declined you i.e. they don't want to Teach you anymore.
A: You won't know that for sure. If you think that's the case, stop thinking about it. We are meant to walk in life with like-minded people because that brings us most happiness. If that Teacher thought you were not like-minded, that's a good thing because she has now given you the opportunity to go find someone who IS like-minded. See it as an act of kindness.
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