Search Our FAQs

A: Go to the home page and click on "Sign up" or tap the hamburger menu so you can see the link. Then follow the instructions. We have a few questions before you can sign up as a Student. Teachers will be able to sign up very soon.

A: Most likely you have not yet verified your email address. Go find the first email we have sent you, something like this "****@5starteachers.net". There you should see a link that you need to click which will log you in automatically and verify your email address. From then, you can do anything you need to do: book Courses, book Sessions, save Teachers, sign up for Events, create Requests and much more.

A: Events are currently free webinars, meetings or gatherings organised by the 5StarTeacher team to teach you something. It's usually for training or teaching. For example, it can be for teaching English for a specific subject to a specific audience but sometimes it can also be just to engage with students or teachers or members of the 5StarTeacher team. Join them whenever you can if you have the correct requirements to join. Note: they usually have maximum signup quotas. First come, first served.

A: Good question! All our 5StarTeachers can create a translation of their Course description in 4 languages. If your mother tongue is not one of them, we suggest you install a translation browser extension so that each page is automatically translated in your language. Google Chrome has one which is called "Google Translate" and is a free browser extension. Try that. And if you are a beginning English speaker and you want to learn English with one of our 5StarTeachers, find a course that allows Students of your English level.

A: Yes, you can. You have to show us that you have at least a lower-intermediate English level so that our Students know there will be a common language they can use to communicate with you in any case. In such case, you can only create Subject-only Courses to earn money and live off-grid. Pretty amazing huh? Note: Native English speaker can also create Subject-based English Courses.

A: Great question and we have a solution: create a REQUEST. A Course Request allows you to ASK what you want to learn. Teachers check the Course Request List page often to see if they have a Course that matches any of the Requests. If they do, they'll add their Course to your Request. You can see if any Teachers have added Courses to your own Requests: go to "My Requests" and click/tap "My Content". When 1 or more Courses have been added to your Request, only 1 will show on the Course Request List page, randomly. If you look at the Course Request itself, you will find all Courses that were added by our Teachers.

A: Our Teachers can create Single-session Courses and Multi-session Courses. Single-session Courses have only 1 Session and are a great way to find out if this Course or this Teacher is something you want to sign up for. It avoids disappointment, doesn't break the bank and makes the process of finding that Teacher or Coach that is RIGHT for you AND at the same time, you receive 5-star value from the Teacher. IMPORTANT: Single-session Courses do not have any rescheduling quotas this means that if you booked your Session for this Course already, it cannot be rescheduled. If you can't make it, you'll lose that Session. You can always leave a message to your Teacher in the Session Notes and request to receive notes and/or assignments.

A: Each 5StarTeacher has a short personal introduction video and for each Course they provide, they have added a short Course introduction video. If you watch these videos, read their Course descriptions and check their profiles, we believe that it will be much easier for you to choose which Teacher you want to try. Note: you can only book a Single-session Course from a Teacher that you have never taken a Course with. Only when you've taken a Single-session Course with them, you can book Multi-session Courses.

A: 60 minutes.

A: If a Teacher feels that your English level does not correspond with the level shown on your profile, they may change your English level on your profile. During the Session, of course, you may always ask your Teacher what they think your English level is at this moment. They are not required to grade you but they can if they want to.

A: That's too bad. Leave us some feedback and our customer support team will be in touch with both you and the Teacher.

A: In certain parts of the world we use "Primary + Number" to show in which year or level of education a Student currently is studying. P1 is equal to Year 1 in elementary school. P2 is equal to Year 2, and so forth. P1+ on our platform means that the Student has to have an education level of at least "Primary 1 or above" to take this Course.

A: There are no refunds. If you are deeply dissatisfied with the quality or behaviour of your Teacher and you have clear proof, we'd be more than welcome to discuss this in order to see how we can help you out.

A: You can always request that if your Session is via screen sharing. In some cases it's best to see the Teacher's face but in most cases we feel that you will be able to focus best by watching the screen and interacting with the teacher because you'll be much less distracted by the looks of the Teacher and vice versa. We suggest that if you want to see the Teacher's face or vice versa, e.g. the movement of the mouth for pronunciation, gestures, etc. simply ask the Teacher. They will be happy to switch it on for you.

A: Some Teachers set their Single-session Course lower than their Multi-session Course to attract more Students to buy the Single-session Course which gives them the opportunity to show their value. Other Teachers may think the exact opposite. The Teacher is free to choose a price from a range of price options that 5StarTeachers provides. They are free to design their own strategy. For example, a consultant may only ever offer Single-session Courses that can be booked again and again. But a language Teacher may feel that you can't learn a whole lot in 4 Sessions, so besides the first Single-session Course, they may offer only 12-session Courses or 24-session Courses. It's up entirely up to them. Currently Courses on 5StarTeachers can have 1, 4, 12 or 24 Sessions.

A: When you are the parent or guardian of the student, create the account in your name (your title, first name, family name, contact number) and set all the other details so that it reflects the gender, ability and level of your child. Make sure that you set the primary contact number to: mother, father, uncle, auntie, guardian but NOT "myself". When you book the Course, you enter the first name of your child as the "Student name" so that our Teacher knows that you are the parent or guardian and that the Student they have to teach is the child with this name.

A: That's not possible. 5StarTeachers focuses only on 1-to-1 learning (1-on-1 in American English). In our opinion, that is the fastest way for you to improve and that's what we want for you.

A: No we don't. Our Teachers may have video classes that they can give you access to but we don't. Our platform focuses on teaching people through direct interaction, 1-to-1 online through screen sharing or video and audio calls.

A: Not at this moment.