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( an FAQ = a Frequently Asked Question )
There are in total 85 FAQ that match your search criteria.
A: Events are currently free webinars, meetings or gatherings organised by the 5StarTeacher team to teach you something. It's usually for training or teaching. For example, it can be for teaching English for a specific subject to a specific audience but sometimes it can also be just to engage with students or teachers or members of the 5StarTeacher team. Join them whenever you can if you have the correct requirements to join. Note: they usually have maximum signup quotas. First come, first served.
A: Most likely you have not yet verified your email address. Go find the first email we have sent you, something like this "****@5starteachers.net". There you should see a link that you need to click which will log you in automatically and verify your email address. From then, you can do anything you need to do: book Courses, book Sessions, save Teachers, sign up for Events, create Requests and much more.
A: Log in to your account. Logging in should send you to your account page and there you'll find a button that says "Update Profile". If that doesn't happen, you may need to verify your email address first if you haven't done so already. If that doesn't work for you, click on your account name in the top menu and that should send you to your account page where you can click or tap "Update Profile".
A: Go to the home page and click on "Sign up" or tap the hamburger menu so you can see the link. Then follow the instructions. We have a few questions before you can sign up as a Student. Teachers will be able to sign up very soon.
A: A Request is a request for a Course creation. Everyone can see all Requests but only verified users can create their own Requests. For example you could create a Request for learning "how to brew beer" because there may not be a Course for that on our platform at this moment. As a verified user you can tap on the "Me too" button so that everyone can see how many Students are looking for that specific Course. Only verified users can "Report" a Request if they feel that it contains inappropriate content or profanity (obscene language). Like so, we can keep the platform clean and tidy, together as a community. When a Teacher has a Course that fits a Request, they can add it to your Request so that you, the Student, can find out if their Course is what you are looking for and so find the right Teacher or Coach for you in your situation, MUCH FASTER.
A: Multi-session Courses are Courses that you can only take if you have taken a Single-session Course with this particular Teacher before. The reason is that we wouldn't want you to take and pay for a 24-session Course BEFORE you know who your Teacher really is and how he or she teaches. We want you to feel GREAT when you learn, not so-so. We're sure you agree with us.
A: When you click the "book now" on a Course, it should show you a message why it didn't allow you to book the Course. Usually it's because you don't have the correct profile settings for you to book that Course.
A: A Course is a collection of one or more Sessions that you take online via screen sharing with one of our Teachers or Coaches on our platform. Our Teachers and Coaches create these Courses on our platform (5StarTeachers.net) and they include 1 or multiple Sessions. Each Session is private and has a page on our platform to write Session notes, upload documents, so that you can ALWAYS revise them easily and keep track. Our Teachers decide how many Sessions each Course has and you decide if you want to purchase that or not.
A: A Subject-based English Course is a Course where the aim is to learn English about a particular subject. We strongly believe that learning English is most effective when it is learnt for a purpose that can be used immediately on a daily basis. Example: Imagine you want to apply for a job with an Airline as a air hostess but your mother tongue is Korean (for example) and your level of English is not good enough to get accepted for the training. Wouldn't it make sense that a native English teacher who is ALSO an experienced air hostess for many years, teaches you what to say and how to talk to passengers on the aircraft in English before you apply for that job?
A: The short answer: no. Having a certificate, degree or diploma is not a requirement to be a 5-star Teacher in life and neither is it on our platform. We do screen our 5-star Teachers thoroughly based on passion and ability. If we can't see that they don't have passion for something, we deny them on our platform so that we can give you ONLY Teachers and Coaches that are truly passionate people who love to GIVE GIVE GIVE lots and lots of value. All Teachers who teach Subject-based English Courses must have at least a Bachelor's degree in English literature or English-related major or speak English at a native English level.
A: It is a Course where you learn only the subject but not the subject + English for that subject. This Course does not focus on improving your English ability. Example: if you are a native English speaking Student and you want coaching, you would be looking to learn only the subject e.g. coding, painting, software, maths, beer brewing, physics, Japanese, etc.
A: We are no fan of apps like Whatsapp, WeChat, Line, FB Messenger and therefore we don't encourage people using it. Whatsapp, Facebook, Instagram etc are weapons of mass distraction. We want you to FOCUS and LEARN, not to be addicted or distracted.
A: After you have booked a Course but for some reason left the booking page, you can find your incomplete bookings under your Account > My Booked Courses. You will have to click the blue "book now" button again to continue where you left off.
A: No. Once you have registered on 5StarTeachers.net and you have booked and paid for a Course with one of our Teachers, it is illegal for you to hire that Teacher without using 5StarTeachers and you can be prosecuted for that.
A: That depends on the Course. If you book a Single-session Course, you'll receive only 1 Session. Single-session Courses are great to try out a Teacher or Coach to discover if they are the right fit for you. If you book Multi-session Courses, the number of Sessions is shown on each Course. Currently we have: 4 Sessions, 12 Sessions, 24 Session.
A: It is not allowed to use our platform to recruit suitable Teachers or Coaches for yourself or other people with the intention to learn directly with them instead of using our platform. If a Teacher or Coach asks you to do so, tell them that it is not allowed and that you are obliged to report this to us.
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