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There are in total 43 FAQ that match your search criteria.
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A: Teachers set the minimum required English level that their Students must have to book their Course. That is their choice. All screened and approved Teachers have at least a lower-intermediate English level so that there is a common language for communication: English. All Students must set their English level at sign-up so that they can only find and book Courses which are suitable for their English level. If that were not the case, both the Student and the Teacher would be very disappointed. We want your experience to be as smooth as possible.
Intended for: All Students
Language: English
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A:

It depends.

You can reschedule your Session as long as you have:
1) available rescheduling quotas left, AND
2) the Course is not yet finished, AND
3) the Session you'd wish to reschedule has not past the Session expiry date yet.

When you reschedule such a Session, it will disappear but you will receive 1 extra Session quota for booking Sessions. However, your rescheduling quotas will be reduced by 1.

Case 1:
Suppose you bought a 4-Session Course which started on 25 Mar 2025 and ends on 25 Apr 2025. As per usual, for each 4-Session Course that you book, you get 1 Rescheduling Quota, i.e. 1 chance to reschedule a previously scheduled Session. Now, suppose you previously booked a Session for 21 Apr 2025 and you have not used your rescheduling quota yet. And suppose that today's date is 20 Apr 2025 and your Session has not passed the expiry date yet (important). You can now still reschedule your Session but you must do so before the end date of the Course, in this case: before 25 Apr 2025.

Case 2: 
You bought a Single-Session Course that has no rescheduling quotas on 25 Mar 2025. As per usual with Single-session Courses, your Course will end on 25 Apr 2025 i.e. 1 month after the start date, the date of purchase. Today's date is 20 Apr 2025 and you booked a Session for 21 Apr 2025. If you can't be present for this Session, you'll lose the Session because you don't have any rescheduling quotas. You can still enter a message for the Teacher in the Session Notes of that Session explaining that you won't be able to attend and ask for notes or assignments. Your Teacher will see this and will understand your situation and provide the asked if possible.

Intended for: All Students
Language: English
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A: There is a difference between cancelling and rescheduling. Rescheduling could be allowed if you still have Rescheduling Quotas left and your booked Session has not yet passed the expiry date. Then that's a reschedule. Cancelling is when either you have no more Rescheduling Quotas left or your booked Session expiry date has already passed (but the Session hasn't yet started). So if you cancel, the Teacher is automatically notified and they must still provide you with the Session notes for that Session and give you assignments if necessary so that not all is lost. Good or good?
Intended for: All Students
Language: English