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A: Log in to your account. Make sure you have verified your email address. Now click on your name in the top right corner. This sends you to your account page. Scroll down until you see a button that says "Update Profile" click that and you're good to go. Note: Your profile is different from your account.

A: Click the sign-up button anywhere on the website. Then follow the instructions. We have quite a few questions before you can sign up as a Student or a Teacher or an Influencer. We ask many questions so you can get the most out of your account on our platform.

A:

But of course, you can.

You have to show us that you have at least a lower-intermediate English level so that our Students know there will be a common language that you can use to communicate with them in any case. And if the Student speaks your native language, feel free to ask if you are allowed to teach in your native language. It doesn't have to be English.

A: Subject-based English Courses or Subject-only Courses. 1. Subject-based English Courses are Courses where you learn a particular subject AND the English used for that subject. Example: English for Cabin Crew Trainees, English for Project Presentation, English for Hotel Operations, English for Teaching Math, etc. 2. Subject-only Courses are Courses where our Teachers only teach you the subject, nothing less, nothing more. Example: Japanese, Python, React, Vue.js, Maths, Machine Learning, etc.

A:

Signing up is always free of charge. And there is no subscription fee.

If you wish to book a Course with one of our 5StarTeachers, you'll have to pay the price they have set for their Course. Remember, this is not a video Course platform. It's 1-to-1 learning with the 5StarTeacher from the Course via screen sharing and video calls.

A: Look in your spam folder first, it might be there. If it's not there, try to sign up again with the same email address. If the system says that this email address is already taken, chances are you've signed up correctly. You can always reach out to us via the contact form, we'll resend you a verification link.

A:

Here's why:

1. it's just not allowed. See our Terms & Conditions.
2. the acquired Student can report you for this at any time. And if they do, you are liable to prosecution. Is that really worth it?
3. it may be convenient for you as a Teacher but may be less convenient for the Student i.e. on our platform they have a guarantee,
4. you would have to create, market and sell your Courses on your own,
5. you would have to spend 'unpaid' time selling and pitching your Courses to potential customers,
6. you may not have the exposure to lots of potential customers who come here to find the right teacher, coach, consultant or expert in the field,
7. we'll make sure you'll miss the convenience of using our platform by continuously improving the user experience on our platform. That's a guarantee.

A:

On 5StarTeachers we believe that you should teach, coach or advise people that you like teaching, coaching or advising. That way, you will keep enjoying what you do for much longer. Therefore, we created the "decline button" so that you can decline a Student who has previously taken one or more Courses with you in case you don't want to teach, coach or advise them anymore. Once you have declined them, they won't be able to see or book your "Available Courses" any longer. Because, just like in romance, some people don't get on well with each other.

Note: you can still undo the decline action at any time.

A: Teachers set the minimum required English level that their Students must have to book their Course. That is their choice. All screened and approved Teachers have at least a lower-intermediate English level so that there is a common language for communication: English. All Students must set their English level at sign-up so that they can only find and book Courses which are suitable for their English level. If that were not the case, both the Student and the Teacher would be very disappointed. We want your experience to be as smooth as possible.

A:

It depends.

You can reschedule your Session as long as you have:
1) available rescheduling quotas left, AND
2) the Course is not yet finished, AND
3) the Session you wish to reschedule has not passed the Session expiry date yet.

When you reschedule such a Session, it will disappear but you will receive 1 extra Session quota for Session booking. However, your rescheduling quotas will be reduced by 1.

Case 1:
Suppose you bought a 4-Session Course which started on 25 Mar 2026 and ends on 25 Apr 2026. As per usual, for each 4-Session Course that you book, you get 1 Rescheduling Quota, i.e. 1 chance to reschedule a previously scheduled Session. Now, suppose you previously booked a Session for 21 Apr 2026 and you have not used your rescheduling quota yet. And suppose that today's date is 20 Apr 2026 and your Session has not passed the expiry date yet (important). You can now still reschedule your Session but you must do so before the end date of the Course, in this case: before 25 Apr 2026.

Case 2: 
You bought a Single-Session Course that has no rescheduling quotas on 25 Mar 2026. As per usual with Single-session Courses, your Course will end on 25 Apr 2026 i.e. 1 month after the start date, the date of purchase. Suppose that today's date is 20 Apr 2026 and you booked a Session for 21 Apr 2026. If you can't be present for this Session, you'll lose that Session because you don't have any rescheduling quotas. You can still enter a message for the Teacher in the Session Notes of that Session explaining that you won't be able to attend and ask for notes or assignments. Your Teacher will see this and will understand your situation and provide the asked if possible.

A: There is a difference between cancelling and rescheduling. Rescheduling could be allowed if you still have Rescheduling Quotas left and your booked Session has not yet passed the expiry date. Then that's a reschedule. Cancelling is when either you have no more Rescheduling Quotas left or your booked Session expiry date has already passed (but the Session hasn't yet started). So if you cancel, the Teacher is automatically notified and they must still provide you with the Session notes for that Session and give you assignments if necessary so that not all is lost. Good or good?